Frequently Asked Questions
Browse items, add the ones you want to the cart and select check out option.
Enquire on stock availability prior to adding on cart for checkout.
To ensure that your products reach you on time and with prevention damage, Matrix Cart dispatches items from our closest branch for delivery to you.
Once payment is reflective in our account, items are delivered 7-30 working days.
We accept credit and debit card payments, EFT’s & Payfast.
See Terms and Conditions.
- Please ensure the correct physical shipping address is provided from the outset as risk will pass to you once the order has left for dispatch. No P.O box address will be delivered to.
- At times, we may send your items in multiple packages to complete the order.
- Delivery of our products will take between 7-30 working days for national deliveries i.e. South Africa from the day your cleared funds are applied to your transaction.
- No deliveries will be made until the payment has been confirmed by our bank.
- Delivery costs will vary locally. This charge will be clearly made before the transaction is processed. Should you be uncertain please send us an enquiry.
- In times of increased order volume, customers may experience delays in processing, packaging and delivery.
- Undeliverable packages : Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment at your expense.